Information Systems in Global Business Today Essay Example for Free

Information Systems in Global Business Today EssayHow IT drives the UPS operation worldwide. custom smart people and smart technology, UPS delivers over 14 million packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS briny databases located in seventeen study data centers throughout through out the world. Case United Parcel Services global operations are driven by its information systems technology. What UPS place do is largely a function of its information technology investments.Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 14 million packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wireless connected to UPS main databases located in seventeen major data centers throughout through out the world. A multi-year, multibillion dollar investment in technology drove the product of UPS over the last twenty five years beginning in 1990.This investment enabled the development of the DIAD, the Delivery Information Acquisition Device. DIAD is a key ingredient in UPSs business technology platform. Company spokesmen say that UPS revolutionized the package delivery business in 1991 when it developed and deployed the first Delivery Information Acquisition Device, cognise as the DIAD. More than twenty years later, UPS continues its pioneering development efforts with the fourth generation of the DIAD the DIAD IV. To ensure maximum flexibility in field transmission capabilities, DIAD IV includes six-fold wireless connectivity options.Each DIAD IV features a built-in GPRS and CDMA radio, an acoustical modem to facilitate dial-up access if necessary, and 802. 11b wireless local area network connectivity to enable transmission in a UPS center. The DIAD IV also features a Bluetooth wireless personal area network and an infrared (IrDA) port to communicate with peripheral devices and customer PCs/printers. DIAD IV introduces a revolutionary new feature Global Positioning Satellite (GPS) to the handheld terminal market. UPS plans to use this technology to provide drivers with more detailed directions to pick-up and delivery points in order to improve customer service.The monochrome screen on previous DIADS will be replaced with a color screen that accommodates more information which crowd out be displayed in an easier-to-read, more attractive manner. The color screen also enables UPS to color-code messages transmitted to a drivers DIAD. Urgent customer pickup messages, for example, can be color-coded to fantastic the driver. In addition, the DIAD IV contains 128 megabytes of memory 20 times the capacity of the DIAD III. UPS will use this expanded capacity to provide new and improved customer services. comparable its predecessors, the DIAD IVs battery lasts an entire work day.The DIAD IV send s delivery information to the UPS data repository as soon as the delivery information is entered. Drivers simply skim the package bar code, collect the liquidators signature electronically, type in the Copyright Notice This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. 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Virtually all drivers start their day with a list of predefined customer pickup locations for that day. Thanks to ODS, the addition of a one-time pickup can be added to a drivers work list on-the-fly, enabling UPS to take topper advantage of the geographic location of its entire fleet for servicing pickup requests.By using the DIAD, UPS eliminates the use of 59 million sheets of paper per year. The DIAD IV is the more or less comprehensive tracking device in the delivery industry, combining data collection and transmission technologies, digital signature capture, extensive expandable memory and impover ished construction to withstand extreme temperatures and hard falls. Other Features The UPS technology infrastructure enables UPS to offer its customers many services, such as package tracking, freight planning, and freight truck packing optimization, in addition to the basic shipment of packages.